Privacy Policy

Last updated: November 21, 2025

This Privacy Policy explains how PP Email ("we", "us", or "our") collects, uses, discloses, and protects personal information when you use the PP Email Marketing Dashboard (the "Service"). It also describes your rights and choices with respect to that information.

1. Scope

This policy covers information collected through the Service, our websites, APIs, and any other interactions where this policy is posted or referenced. It does not apply to information collected offline or by third parties that we do not control.

2. Information We Collect

  • Account information: Name, email address, company name, billing information and other details you provide when creating or managing your account.
  • Campaign data: Email content, subject lines, recipient lists, attachments, images, templates, scheduling, and campaign settings.
  • Recipient data: Email addresses and any metadata you upload or import for your campaigns.
  • Usage and analytics: Pages visited, features used, API usage, logs, errors and performance metrics.
  • Device and connection data: IP addresses, browser type, operating system, and device identifiers.
  • Payment data: If you purchase paid features, we collect payment details via our payment processor (we do not store full card numbers on our servers).

3. How We Use Your Information

  • To provide, operate, maintain and improve the Service.
  • To send emails and manage campaigns on your behalf.
  • To verify accounts, provide customer support and respond to inquiries.
  • To detect, prevent and remediate fraud, misuse, and security issues.
  • To comply with legal obligations and respond to lawful requests from public authorities.
  • For billing, invoicing and collections when applicable.

4. Legal Bases for Processing (where applicable)

If you are in the European Economic Area (EEA) or UK, we process personal data based on one or more lawful bases including:

  • Performance of a contract with you (to provide the Service).
  • Compliance with legal obligations.
  • Our legitimate interests (to operate and secure the Service, improve functionality, and communicate with you), balanced against your rights.
  • Your consent where required (for certain marketing communications or cookies).

5. Sharing and Disclosure

We share personal information only as described below and with trusted partners under contract:

  • Service providers: Hosting, email delivery (SMTP providers), analytics, payment processors, and other vendors who process data on our behalf.
  • Third parties you choose: Integrations and API connections that you enable (for example, CRM or storage services).
  • Legal and safety: To comply with laws and legal processes, protect rights, or respond to lawful requests.
  • Business transfers: In connection with a merger, acquisition or sale of assets (we will notify users where required by law).

6. Third-Party Processors

We use third-party vendors (processors) for hosting, email delivery, analytics, and payments. These processors may store and process data in different jurisdictions. We require them to use appropriate safeguards and restrict access to personal data only to perform the services they provide to us.

7. Cookies and Tracking Technologies

We and our analytics partners use cookies and similar technologies (such as web beacons and local storage) to collect information about your interactions with the Service. You may configure your browser to block or delete cookies, but some features of the Service may not function properly without cookies.

8. Data Retention

We retain personal data for as long as necessary to provide the Service, fulfill legal obligations, resolve disputes, and enforce agreements. Specific retention periods may vary by data type; for example:

  • Account records: retained for the life of the account and a limited period after account deletion for backup and legal purposes (typically up to 2 years).
  • Campaigns and recipients: retained while the account is active and for a reasonable period after deletion as needed for billing, fraud prevention, or legal compliance.
  • Logs and analytics: aggregated or retained for up to 1 year unless otherwise required.

9. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, disclosure, alteration, and destruction. These measures include encrypted connections (TLS), access controls, regular audits, and secure backups. However, no system is entirely secure; you should also protect your account credentials and use strong passwords and two-factor authentication where available.

10. International Transfers

Your data may be processed and stored in countries outside your country of residence. When transferring data internationally, we use appropriate safeguards such as standard contractual clauses or rely on other lawful transfer mechanisms where required.

11. Your Rights and Choices

Subject to local law, you may have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Export your data in a commonly used format.
  • Restrict or object to certain processing.
  • Lodge a complaint with a data protection authority.

To exercise these rights, contact us at support@example.com. We may require verification and will respond in accordance with applicable law.

12. Data Subject Requests & Account Deletion

You can request export or deletion of your account data by contacting support. When you delete your account, we will remove or anonymize personal data, except where retention is necessary for legal compliance, dispute resolution, or legitimate business purposes.

13. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us and we will take steps to remove it.

14. Automated Decision Making

We may use automated processing for analytics and feature recommendations. We do not use automated decision-making that produces legal effects or similarly significant effects for users without human review.

15. Marketing Communications

You can opt out of marketing emails by following the unsubscribe link in the message or by contacting support. Transactional messages (account-related) are not optional.

16. Data Breach Notification

In the event of a data breach affecting personal data, we will notify affected users and authorities as required by applicable law and take reasonable steps to mitigate harm.

17. Legal Disclosures

We may disclose information to respond to legal requests (e.g., subpoenas) or to comply with applicable laws. We will object to requests that we believe are overly broad or improper when permitted to do so.

18. Changes to This Policy

We may update this Privacy Policy periodically. When we make material changes, we will provide notice through the Service or by email. Continued use of the Service after changes indicates acceptance of the updated policy.

19. Contact Us

If you have questions or wish to exercise your rights, contact our Data Protection Officer at support@example.com or mail us at:

PP Email
123 Example Street
City, State, ZIP
Country
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